Support
Last updated: 14 October 2026
Sirexon Support
Need help with Sirexon?
For questions about your account, app functionality, alerts, market data or technical issues, contact us at:
We aim to respond to support enquiries within 1-2 business days.
When contacting us, please include the email address associated with your Sirexon account and, where relevant, a description or screenshot of the issue.
Privacy enquiries
Security issues
Please do not send passwords or other sensitive login credentials by email.
Account and data deletion
Subscriptions: important notice
Deleting your Sirexon account does not cancel an App Store subscription. To stop future charges, cancel it separately in iPhone Settings > your name > Subscriptions.
How to delete your account
Tap your profile picture in the top-right corner.
Tap Security.
Under Danger zone, tap Delete account.
Type DELETE to confirm, then tap Delete.
What is deleted
Your account and sign-in details (email and password).
Your profile, including name, profile photo and preferences.
Your watchlist.
Your price alerts and their AI explanations.
Your conversion history.
Your notification settings and device notification tokens.
Your subscription status record and AI usage history.
Retained records and backups
Purchase and billing records are kept by Apple and our subscription provider, RevenueCat, as required for billing and legal purposes.
Deleted data may remain in encrypted system backups for a limited time before it is overwritten.
Processing time
Deletion is immediate. Your account and data are removed as soon as you confirm, and you are signed out straight away. The records and backups described above are subject to the stated retention exceptions.
